Terms of service
Terms of Use
OVERVIEW
Welcome to Bejaad.
The terms “we”, “our”, and “us” refer to M&F IMPORT-EXPORT SARL, operating under the trade name Bejaad.
The website www.bejaad-craft.com is operated by M&F IMPORT-EXPORT SARL. Through this website, we provide information, content, features, tools, products, and services to offer you a personalized online shopping experience (the “Services”). Our store is hosted on Shopify, which enables us to provide these Services.
These Terms of Use, along with the policies referenced herein, describe your rights and obligations when using our Services.
By accessing, browsing, or using our Services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, you must not use our Services.
ARTICLE 1 – ACCESS AND USE
By using our website, you confirm that you have the legal capacity to enter into a contract under the laws of your country of residence.
To use certain Services, including placing an order, you may be required to provide information such as your name, email address, delivery address, billing information, or payment details.
You agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
ARTICLE 2 – PRODUCTS
We make every effort to present our products accurately.
As our rugs and items are handmade, slight variations in size, color, texture, or pattern may occur. These characteristics are part of their authenticity and do not constitute defects.
Product images and descriptions are provided for informational purposes. The actual appearance may vary depending on your device or screen settings.
We reserve the right to modify product descriptions, availability, or presentation at any time without notice.
ARTICLE 3 – ORDERS
Any order placed on our website constitutes an offer to purchase.
We reserve the right to accept or refuse any order, particularly in cases of payment issues, pricing errors, product unavailability, or suspected fraud.
An order is only considered accepted once confirmed by email.
Please review your order carefully before confirming. Once confirmed, modifications or cancellations may not be possible.
Returns and refunds are governed by our Return & Refund Policy.
ARTICLE 4 – PRICING AND BILLING
Prices are displayed in Swiss Francs (CHF) unless otherwise stated.
Unless specified, prices do not include shipping fees, customs duties, taxes, or other applicable charges.
We reserve the right to change prices at any time. The applicable price is the one displayed at checkout.
You agree to provide accurate and complete billing and payment information.
ARTICLE 5 – PAYMENT
Payment is due at the time of order.
Payments are processed securely via the payment methods available at checkout.
We do not store full payment details when transactions are processed by secure third-party providers.
ARTICLE 6 – SHIPPING AND DELIVERY
Products are shipped to the address provided by the customer.
Delivery times are estimates only. We are not responsible for delays caused by carriers, customs procedures, or events beyond our control.
Customers are responsible for providing accurate delivery details. We are not liable for failed or delayed delivery due to incorrect information.
Further details are available in our Shipping Policy.
ARTICLE 7 – RETURNS AND REFUNDS
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Due to the handmade nature of our products, natural variations do not constitute defects.
We reserve the right to refuse returns that do not comply with our policy.
ARTICLE 8 – INTELLECTUAL PROPERTY
All content on the website, including text, images, visuals, logos, graphics, and designs, is protected by intellectual property laws.
It is the exclusive property of M&F IMPORT-EXPORT SARL, Bejaad, or their partners and may not be used without prior written consent.
Unauthorized use is strictly prohibited.
ARTICLE 9 – THIRD-PARTY TOOLS
Our website may provide access to third-party tools or services.
We have no control over these services and accept no responsibility for their content or operation.
Their use is at your own risk.
ARTICLE 10 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices.
ARTICLE 11 – RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify.
All purchases are made directly with M&F IMPORT-EXPORT SARL, operating as Bejaad.
Shopify is not responsible for transactions or disputes between you and us.
ARTICLE 12 – PERSONAL DATA
Personal data is handled according to our Privacy Policy.
ARTICLE 13 – FEEDBACK AND COMMENTS
By submitting feedback or content, you grant us the right to use it for business purposes.
You agree not to submit unlawful or harmful content.
ARTICLE 14 – PROHIBITED USES
You agree not to use the Services:
- for illegal purposes
- to violate laws
- to infringe intellectual property
- to spread malware
- to misuse personal data
- to disrupt the website
We may suspend access in case of violation.
ARTICLE 15 – TERMINATION
We may terminate your access at any time if you violate these Terms.
ARTICLE 16 – DISCLAIMER OF WARRANTIES
Services are provided “as is” without guarantees, within legal limits.
ARTICLE 17 – LIMITATION OF LIABILITY
To the extent permitted by law, M&F IMPORT-EXPORT SARL is not liable for indirect or consequential damages.
ARTICLE 18 – INDEMNIFICATION
You agree to indemnify M&F IMPORT-EXPORT SARL against claims resulting from misuse of the Services.
ARTICLE 19 – SEVERABILITY
If any provision is invalid, the remaining provisions remain in effect.
ARTICLE 20 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us.
ARTICLE 21 – ASSIGNMENT
You may not transfer your rights without our consent.
We may transfer ours at any time.
ARTICLE 22 – GOVERNING LAW
These Terms are governed by Swiss law.
Disputes will be handled by courts at the company’s registered office in Switzerland.
ARTICLE 23 – HEADINGS
Headings are for convenience only.
ARTICLE 24 – CHANGES
We may update these Terms at any time.
ARTICLE 25 – CONTACT
M&F IMPORT-EXPORT SARL
Trade name: Bejaad
Rue des Terreaux 18
1350 Orbe
Switzerland
contact@bejaad-craft.com